Support Services Overview

Support Services

Freeport recognizes that complex audio visual systems represent a significant financial and operational investment. We offer our customers several support service plans that ensure those systems generate maximum return in terms of excellent, reliable, and consistent performance. These plans include:

  • Unlimited telephone/email access to highly trained and qualified technicians
    Monday thru Friday, 8:00 a.m. – 5:00 p.m. (EST)
  • Effective troubleshooting techniques that minimize downtime
  • Firmware and software updates
  • Extended equipment warranties (optional)
  • Preventative maintenance services
  • Periodic training refreshers
  • Annual lifecycle evaluations and planning recommendations

Standard Support Packages Overview

Features
Rapid Onsite Response
x
   
Preventative Maintenance
x
x
 
Unlimited Help Desk Support
x
x
x
System Software and Firmware Support
x
x
 
Warranty Enhancement
x
x
 
Access to Remote Diagnostic Services
x
x
x
Priority Service
x
x
 
OEM Warranty Facilitation
x
x
x
Warranty of Workmanship
x
x
 
Remote Help Desk Support
x
x
x



AV Help Desk Support
Monday – Friday, 8:00 a.m. – 5:00 p.m. (EST)
Email: techsupport@freeporttech.com  
Local: 571-262-0422
Toll Free: 866-226-4125

TC Reliance Help Desk Support
Monday – Friday, 8:00 a.m. – 5:00 p.m. (CST)
Email: techsupport@freeporttech.com  
TCR Help Desk Number: 763-428-8933

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